Shipping & returns

Stocked switches, routers, access points and accessories ship within one to three business days of order confirmation. Configured ProLiant, Alletra and Scale-up platforms ship on HPE factory lead times, which we confirm in writing on every quote and order acknowledgement before production starts.

Standard shipments move by ground freight. Expedited air, next-day and time-definite delivery are available on request and quoted at cost. Rack-and-stack, inside delivery, liftgate service and scheduled delivery windows can be arranged for palletized compute and storage shipments.

Orders of $1,000 or more excl. tax ship with ground freight included in the continental United States. Orders below that threshold carry a flat $89 freight charge shown at checkout. Alaska, Hawaii, US territories and international destinations are quoted individually.

Title and risk of loss pass to the buyer on delivery to the carrier (FOB origin) unless a different Incoterm is agreed in writing on the purchase order.

Inspect all pallets and cartons before signing the delivery receipt. Note any visible damage on the carrier's paperwork and photograph the packaging. Concealed damage must be reported within five business days of delivery so we can file the carrier claim on your behalf. Claims raised after that window may be limited to what the carrier will accept.

Unopened, factory-sealed hardware in original packaging may be returned within 30 days of delivery. Request an RMA number with your order reference before shipping anything back — returns received without an RMA number cannot be processed. Approved returns are subject to a restocking fee of up to 15% and return freight is the buyer's responsibility, except where the item was shipped in error.

Factory-configured, custom-built and special-order items — including made-to-order ProLiant, Alletra and Scale-up configurations, software licences and support contracts — are non-returnable once production or activation begins.

Dead-on-arrival units are handled under the manufacturer's advance-exchange program. Report a DOA within 30 days of delivery with the order reference and unit serial number and we coordinate the replacement with HPE directly at no cost to you.

All hardware is new, sealed and covered by the manufacturer's standard warranty from the date of shipment. Extended HPE Pointnext Tech Care and Complete Care coverage, including 24x7 four-hour onsite response, can be added at the time of purchase. Warranty service is delivered by the manufacturer under its own terms.